Over the past few months we’ve been running our first series of Spotlight Sessions, to highlight different elements of our coronavirus response.💡
Feedback from customers and our stakeholders has shown us that people’s confidence and comfort in travelling on public transport has been rocked by the pandemic. Our response to the pandemic has needed to be multi-facetted and our sessions bring into focus the work of our colleagues and demonstrate how we’ve ensured the network is clean, safe, reliable and orderly for our customers.
See how we’re making the network safe to travel on and the changes we’ve made in response to the coronavirus. 👇
Watch the sessions
🧼 Keeping London’s transport clean
- With Lilli Matson, Chief Health, Safety and Environment Officer
- Recorded 15 September 2020
- TfL Spotlight session webinar 1
Watch the first of our spotlight sessions where TfL leaders discuss what we are doing to ensure the network is clean, safe and reliable. In this session, Lilli Matson, our Chief Health, Safety and Environment Officer talks about cleaning across the network, trials that have been undertaken to help combat spread of the virus across the network and our partnership with Dettol. Lilli also answers questions face covering and social distancing.
📱 TfL Go and supporting safe journey planning
- With Shashi Verma, Chief Technology Officer and Director of Strategy
- Recorded 22 September 2020
- TfL Spotlight session webinar 2
Hear Shashi Verma, our Chief Technology Officer and Director of Strategy discuss open data, accessibility and TfL Go – TfL’s first ever integrated travel app. Our new app includes features and functionality that will support getting people back to schools and workplaces safely and sustainably.
🧍♂️👬 Controlling crowds on the network
- With Daniel Howarth, Head of Customer Service Modernisation
- Recorded 6 October 2020
- TfL Spotlight session webinar 3
TfL has considerable experience in safely controlling crowding on its network and within stations. Coronavirus has required new and imaginative thinking about how we can keep people safe and socially distanced, while maintaining a high-quality customer experience. Daniel Howarth, Head of Customer Service Modernisation discusses what you can expect next time you travel on the network.
🚶♀️🚴 Streetspace for London plan
- With Gareth Powell, Managing Director for Surface Transport
- Recorded 10 November 2020
- Spotlight session webinar 4
Hear how TfL and London’s Boroughs, are delivering a walking and cycling revolution across the city. Giving people safe and socially distanced space to walk and cycle is critical to helping London recover. TfL’s Managing Director for Surface Transport, Gareth Powell, sets out our plans to ensure the surface transport network is carrying as many people as possible, safely and sustainably.
🗣️ Communicating with our customers in a crisis
- With Vernon Everitt, Managing Director of Customers, Communication & Technology
- Recorded 12 November 2020
- Spotlight session webinar 5
London’s transport network will be at the heart of our city’s recovery from the coronavirus crisis. Hear from TfL’s Managing Director of Customers, Communications & Technology, Vernon Everitt discuss how we have communicated with our customers throughout the coronavirus pandemic, the steps we have taken to keep customers informed and how customers have reacted to the virus.
Customer updates
Advice on safer travel and changes to public transport.
Learn how we’re working with boroughs to create more space for people to safely walk, cycle, scoot or wheel as we try to help manage the coronavirus pandemic. Temporary cycle lanes and wider pavements are among the changes we’re making as part of Streetspace for London. 🚶🏼♀️ 🚴🏼♀️
Share and forward on
Pass on to your colleagues and find the videos on our dedicated YouTube playlist.
