We rely on customers doing the right thing to keep themselves and others safe by using face coverings, unless exempt.
The police and our enforcement officers are enforcing this and we’ll continue to do everything we can to further improve compliance.
An overwhelming majority of customers are in favour of face coverings being required on public transport, taxis and private hire vehicles. 👌 🚇 🚍 🚘
A small number of customers are not required by law to wear face coverings. Exemptions apply for age, health and disability reasons.
Those who are exempt from wearing a face covering have the option to order a free card or badge.
We’re taking a hard line against the minority flouting face covering regulations.
Between 4 July 2020 and 9 April 2021:
- 157,055 people have been stopped by our enforcement officers, to put face coverings on before boarding
- 10,720 people have been prevented from boarding
- 2,340 people have been ejected from services
- Over 2,326 Fixed Penalty Notices (FPNs) have been issued
It became compulsory to wear a face covering 15 June 2020.
Fines start from £200 for a first offence and double for every subsequent offence to a maximum fine of £6,400 for those who repeatedly fail to wear a face covering when they are required to do so.
Expanding our team of enforcement officers
We’re expanding our team of enforcement officers who will continue to hand out more fines to non-compliers and prosecuting those who do not pay. The team includes Revenue Control Inspectors.
A new cohort of enforcement officers completed training in December 2020. This boosted our enforcement team to around 500 officers who are ensuring compliance of coronavirus safety regulations, as well as tackling aggression, fare evasion and providing greater visibility and reassurance.
Working with police services
We work alongside police officers from the Metropolitan Police Service (Met) and British Transport Police (BTP). We carry out enforcement operations across the network every day.
Operations are regularly carried out at stations with low compliance, and bus stops at Victoria, Brixton, Stratford and Walthamstow have been targeted. 👮♀️ 👮♂️
We require staff to wear a face covering when they are in public areas on the transport network, but not when they are not in public areas, which could include driving a bus or train, in control rooms or working in maintenance areas.
On buses, we have installed a protective film and sealed gaps around the driver’s cab screen to protect our staff and customers. Because of this, our bus drivers are not required to wear face coverings when inside the driver’s cab.
Some staff members, like some customers, will be exempt from wearing them, for example, those who have trouble breathing and anyone who finds it difficult to manage them correctly.
Latest travel advice
Advice on safer travel and changes to public transport are available on our website and social media profiles.