Stand up against hate crime

Together Against Hate campaign

London is one of the most diverse cities in the world. ๐Ÿ‘ The diversity of our city is something that we are incredibly proud of and which unites us. However, for some Londoners, others view them differently and this can result in them becoming the target of a hate crime.

Hate crime on public transport

The impact of hate crime is far reaching, affecting a personโ€™s well-being through unfair treatment and division within communities. The crime does not have to include physical violence โ€“ hate crime can be verbal too.

It is a hate crime if a perpetrator targets you because of who you are, or who they think you are. Hate crime is a crime that is targeted at a person because of hostility or prejudice towards that personโ€™s actual or perceived:

  • Disability
  • Race or ethnicity
  • Religion or belief
  • Sexual orientation
  • Gender identity

How to report

You donโ€™t have to be the victim of hate crime to report it, you can stand by your fellow Londoners by reporting what youโ€™ve seen happening to someone else or report it on their behalf. ๐Ÿ‘

If you experience or witness a hate crime on the tube or rail, you can report it by speaking to a member of our staff or contact the police by texting 61016. If you experience or witness a hate crime on London streets or buses, you can report it by speaking to a member of staff if available or contact the police by calling 101. You can also report it online. In an emergency, always call 999.

You can find out more details on what happens after a report and how TfL are working with our policing partners to make the network as safe as possible.

Support for customers who are victims

  • Met Police officers, British Transport Police officers and our staff have training to deal with hate crime on the network sensitively and professionally. By reporting it, you may be able to prevent it from happening again to you or to someone else.

About our campaign

The โ€˜Hands Upโ€™ campaign makes it clear we will not accept any form of hate or abuse on our network. It was developed following several months of engagement with community groups and TfLโ€™s frontline staff.

Our current hate crime campaign is based on the definition of hate used by police forces and the Crown Prosecution Service. A hate crime is a criminal offence that is motivated by hate and hostility towards a person because of their disability, transgender identity, race, sexual orientation, religion or any other actual or perceived difference. This can include offences such as physical violence, sexual offences, verbal abuse and criminal damage.

Sexual harassment is not generally considered to be a hate crime unless it is motivated by hostility based on one of the aforementioned categories. However, we have worked with the British Transport Police (BTP), Rail Delivery Group, academics and sexual violence practitioners on a new communications campaign for our public transport networks to support womenโ€™s safety.

Experiences from our staff

How we take action against hate crime

One of our bus drivers was racially abused by a male. The male was intoxicated and continued to make racial comments to the driver during the journey. The driver used his โ€˜code redโ€™ button to alert TfL staff who then called the police.

The police arrived at the bus stop where the driver had stopped the service. The male was still onboard and was arrested at the scene. A few months later, at East London Magistrates court, the male was found guilty of racially aggravated public order and was imprisoned for four months.

โ€˜Iโ€™ve worked for TfL for about four years, and it was the first time anything like that had happened to me. As you can imagine, I was genuinely surprised and upset that someone would talk to me like that for no reason โ€“ itโ€™s dehumanising.โ€™

โ€˜I advise anyone whoโ€™s experienced hate crime to report it. Itโ€™s important that individuals who behave this way understand they are committing a crime and that there are consequences.’

How hate crime impacts our staff

One of our Tube customer service assistants experienced several hate crimes over the last year during the coronavirus pandemic. They were left feeling emotionally drained and worthless Suffering racial abuse, verbal attacks, and physical assault all for carrying out their job.

The staff member previously felt proud to wear the uniform of a globally renowned transport network. However, heightened stress levels from the pandemic made her feel that her uniform had turned her into a target for aggressive customers.

Support from the BTP and MPS officers has restored her faith and ensured she no longer feels alone. Urging other members of staff who have experienced similar incidents to report it.

โ€˜Emotionally, it made me feel so rotten, when I was just trying to do my job. When Iโ€™m in uniform, it does not mean I should have to bow down to this type of behaviour. It doesnโ€™t mean Iโ€™m lesser than anyone else.โ€™

โ€˜You just have to be asked a question and if itโ€™s the wrong answer, you suffer from that. At the end of the day, TfL is a family. To keep stations open, we need to treat staff with respect. Help us to help you.โ€™

How you can show your support

Use our GIF stickers, effects and graphics on your social media updates.

Plus, include the hashtag:


๐Ÿคš GIF stickers for social media posts

Use our GIF stickers on your social media posts.

  • Find our stickers by searching ‘together against hateโ€™ in GIFs
  • Available across Instagram Stories, TikTok, Snapchat and other popular social media platforms

You can also find the collection on GIPHY.

I stand with TfL against hate green hand rising animation

๐Ÿ“ฑ Effect for Instagram and Facebook Stories

Create a selfie video on Instagram or Facebook with our effect

  • Search โ€˜together against hateโ€™ in the effect gallery on Instagram
  • Open directly from this blog post

Make sure you tag us with @transportforlondon on Instagram, we’ll share our favourites!

Demo of the Instagram and Facebook camera effect

๐Ÿ“ง Campaign graphic for your email signature

Use our campaign graphic in your email signature.

Save the Together Against Hate image:

  • On desktop, right click and choose the image save option
  • On mobile, press and hold the campaign graphic to save

You can also use our GIF stickers, download from GIPHY.

If you don’t know how to edit your email signature, find details on how to change your email signature for Microsoft Outlook (simple instructions, advanced instructions) and Gmail.

Email signature image with transparent background
‘I stand with’ email signature with transparent background
Email signature image with background
‘I stand with’ email signature with background

๐Ÿ‘ฉโ€๐Ÿ’ป Campaign graphic for your social media headers

Use our campaign graphic on your social media profile headers and covers.

Save the Together Against Hate image:

  • On desktop, right click and choose the image save option
  • On mobile, press and hold the campaign graphic to save
LinkedIn header
LinkedIn header
Twitter header
Twitter header
Facebook header
Facebook header

Let others know how you’re getting involved

Post in the comments and share how you’re showing your support. ๐Ÿ‘‡


  1. Best transport in the Western World , I love the tube and buses -feel safe with all CCTV -love London-oh also the UK -UNITED KINGDOM

  2. To be respectful to each other.
    My small suggest to put label in tube but in different languages, because many many people from other countries don’t know English language. Hopefully will cost money but if is effective I will be happy.
    To be respectful to each other is difficult… maybe we need a good examples who use underground. You know better))
    Thank you for this important words!
    I am with you

  3. I think TfL services are already the best by far in the country, and I as a gay man I always feel safe on them, particularly the Underground where I find the staff to be always very helpful if you ask for anything – over the last 16 years of using services I can count on one hand any times Iโ€™ve had any comments made to be which is amazing – other cities in the UK could learn a lot from TfL where things are very different.
    Could I feedback a suggestion though I do think some training for bus drivers though is really needed both on this and also general customer service skills. In your information it says on a bus go and raise with the driver. I feel from experience of trying to inform the bus driver of behaviour going on, 80% of TfL bus drivers would either just shrug their shoulders, stop and turn off the engine and just sit there or just keep pressing one of the automated recordings over and over again which usually the person being reported would be oblivious. Many are quite rude and unhelpful even if you try and ask about a destination. I understand drivers are locked in a cab for their safety, but if there is an issue itโ€™s the passengers who still remain in the firing line, as we are not in a cab whilst the driver just sits there protected often not doing anything about it and itโ€™s passengers that sort issues out. This would therefore make me more likely not to report to them as it would probably cause more tension with the person who has done it.
    Great scheme making it accessible for use on the tube especially if people come to need it.

Share your thoughts