London is one of the most diverse cities in the world. 👏 The diversity of our city is something that we are incredibly proud of and which unites us. However, for some Londoners this also results in hate crime being directed at them because they are viewed as being different to someone else.
Hate crime on public transport
The impact of hate crime is far reaching, affecting a person’s well-being through unfair treatment and division within communities. The crime does not have to include physical violence – hate crime can be verbal too.
If you are targeted because of who you are, or who a perpetrator thinks you are, it is a hate crime. Hate crime is a crime that is targeted at a person because of hostility or prejudice towards that person’s actual or perceived:
- Race or ethnicity
- Religion or belief
- Sexual orientation
- Gender identity
How to report
You don’t have to be the victim of hate crime to report it, you can stand by your fellow Londoners by reporting what you’ve seen happening to someone else or report it on their behalf. 👍
If you experience or witness a hate crime, you can report it by speaking to a member of our staff or contact the police by calling 101 or text 61016. You can also report it online. In an emergency, call 999.
You can find out more details on what happens after a report and how TfL are working with our policing partners to make the network as safe as possible.
Support for customers who are victims
- The Community Alliance To Combat Hate (CATCH) provides support to Londoners who have experienced hate crime. CATCH offer confidential specialist advice, support and advocacy if you are targeted.
- Met Police officers, British Transport Police officers and our staff are trained to deal with hate crime on the network sensitively and professionally. By reporting it, you may be able to prevent it from happening again to you or to someone else.
Experiences from our staff
How we take action against hate crime
One of our Tube customer service managers experienced hate crime in February last year. He was on duty at when a customer racially abused him and threatened him.
‘I’ve worked for TfL for about four years and it was the first time anything like that had happened to me. I was genuinely surprised and upset that someone would talk to me like that for no reason – it’s dehumanising.’
He was wearing a body worn camera and managed to record the incident. He called British Transport Police who arrived quickly and were able to find and apprehend the aggressor who was still near the station.
The aggressor denied our staff member’s version of events right until the court date, when in light of the body worn camera footage, he changed his plea to ‘guilty’.
The aggressor was charged with two racially aggravated public order offences, one against the staff member and one against a police officer. He was sentenced at Hendon Magistrates on 13 July 2020.
‘I advise anyone who’s experienced hate crime to report it. It’s important that individuals who behave this way understand they are committing a crime and that there are consequences.
On the night, I had great support from my managers and colleagues, which showed they took it seriously.’
How hate crime impacts our staff
One of our Tube customer service assistants experienced several hate crimes over the last year during the coronavirus pandemic. Suffering racial abuse, verbal attacks, and a physical assault all for carrying out their job.
These hate crimes left the staff member feeling emotionally drained and worthless. After being racially abused and called an abusive word for asking a customer to move away from the stairs.
‘Emotionally, that just made me feel so rotten, when I was just trying to do my job.
When I’m in uniform, it does not mean I should have to bow down to this type of behaviour. It doesn’t mean I’m lesser than anyone else.’
The staff member previously felt proud to wear the uniform of a globally renowned transport network. However, heightened stress levels from the pandemic made her feel that that her uniform had turned her into a target for aggressive customers.
‘Whether it’s fare evasion or face covering wearing, you just have to be asked a question and if it’s the wrong answer, you suffer from that.
At the end of the day, TfL is a family. To keep stations open, we need to treat staff with respect. Help us to help you.’
Support from the BTP and MPS officers has restored her faith and ensured she no longer feels alone. Urging other members of staff who have experienced similar incidents.
‘The support is there. Share your experience and let people know. You can be the golden cherry that helps to prosecute someone. You need to report it.’
How you can show your support
Use our GIF stickers, effects and graphics on your social media updates.
Plus, include the hashtag:
🤚 GIF stickers for social media posts
Use our GIF stickers on your social media posts.
- Find our stickers by searching ‘together against hate’ in GIFs
- Available across Instagram Stories, TikTok, Snapchat and other popular social media platforms
You can also find the collection on GIPHY.
📱 Effect for Instagram and Facebook Stories
Create a selfie video on Instagram or Facebook with our effect
- Search ‘together against hate’ in the effect gallery on Instagram
- Open directly from this blog post
Make sure you tag us with @transportforlondon on Instagram, we’ll share our favourites!
📧 Campaign graphic for your email signature
Use our campaign graphic in your email signature.
Save the Together Against Hate image:
- On desktop, right click and choose the image save option
- On mobile, press and hold the campaign graphic to save
You can also use our GIF stickers, download from GIPHY.
Let others know how you’re getting involved
Post in the comments and share how you’re showing your support. 👇