Getting around London should be accessible for everyone, which is why we provide our London Dial-a-Ride service. It now has a new booking system, making it easier than ever to use! 📲
Dial-a-Ride service 📞
London Dial-a-Ride is a service that provides a free, door-to-door transport service for older and disabled Londoners who can’t always use public transport. The service runs operate 7 days a week, 7am – 11pm and you have to become a member to use the service.
Members booking by phone can request 1 advance booking any day of the week, up to 7 days ahead of travel. Advance bookings are limited to a maximum of 1 return journey a week. Members can also request next day and same day journeys, where no limits apply.
You can book a journey through our new app or by telephone.
Upgrade your customer experience with our new Dial-a-Ride mobile app 📲
We have partnered with Via to launch a new London Dial-a-Ride mobile app. This upgrade will improve the accessibility and efficiency of the service, along with the overall customer experience.
You’ll still be able to book by phone if you prefer, but the new app and website offer members and caregivers access to an additional channel to the existing telephone booking. This offers more convenience and flexibility for booking, scheduling, monitoring and cancelling.
To find out how to use the new app, visit our website.
Benefits of booking with the new app or website 🙌
Increase ease and flexibility for customers:
👉 Now you can book on-demand (subject to driver availability) or in-advance rides, manage departure times and cancel bookings all through a user- friendly mobile app and website.
Allow real-time notifications:
👉 Real-time updates enable you to see the location of your driver, know the estimated time of arrival, receive automated text message notifications when the vehicle is close, and feel more in-control of your schedule.
New and improved experience for all:
👉 Customise your app with accessibility features to meet your specific needs, such as options to assist those with impaired vision with voice overs and adaptive font size.
📲 Download the app for iOS
📲 Download the Dial-a-Ride app for Android
👉 For more information, please call 0343 222 7777 or visit our website.